Frequently Asked Questions

Everything you need to know about shopping at Al-Ikhsan Sports.

Are all products sold on Al-Ikhsan Sports authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brand partners like Adidas, Nike, Puma, and more.

How long does shipping take within Malaysia?

Standard delivery typically takes 3-5 working days for Peninsular Malaysia and 5-7 working days for Sabah and Sarawak.

What is your return and exchange policy?

You can return or exchange items within 14 days of receiving your order, provided the items are unworn, in original packaging, and have all tags attached.

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa/Mastercard), FPX online banking, and major e-wallets such as GrabPay, Touch 'n Go, and Boost.

How can I track my order status?

Once your order is shipped, you will receive an email notification with a tracking number and a link to the courier's website to monitor your delivery.

Do you offer international shipping?

Currently, Al-Ikhsan Sports primarily ships within Malaysia. Please check our shipping policy page for any updates regarding international delivery services.